Safety Guidelines for Volunteers
Safety Guidance for Volunteers - Reviewed 1.9.2020
- Advise the coordinator if you feel physically or emotionally uncomfortable doing the job.
- Leave the job if you feel unsafe, uncomfortable or unwell and inform the coordinator.
- Take a mobile phone with you.
- Always request that the client makes future requests through the coordinator.
- Don’t give your personal phone number or address to clients.
- Do not accept inappropriate behaviour (comments or physical contact) and report any incidents to the coordinator.
- Consider manual handling. If a client has a fall while you are there and is unable to get up by himself/ herself, do not attempt to lift or move them. Make the client as comfortable as possible and call 999. Paramedics are trained to check for injuries and to lift people correctly.
- Do not take or use a client’s debit or credit card; do not let them disclose their payment card details to you. Please see Money Handling guidance below should cash be the only option of shopping payment.
If Working Outdoors:
- Only operate equipment that is fit for purpose and you are familiar using.
- Wear appropriate PPE, i.e goggles, ear protection, respiratory protection, boots, hard hat, gloves etc...
If You Have an Accident During the Course of Volunteering:
- Inform the coordinator.
- If necessary, visit a doctor. They will provide an independent record.
- Providing the injury was not caused through your own negligence you may be able to make a claim through the scheme’s insurance policy.
- If the accident is serious and you are not happy with the response from the scheme you can contact the Health and Safety Executive.
COVID 19 Specific Guidance:
Follow UK Government guidance on safety whilst volunteering. You can read more about the government guidelines here
- Maintain a 2 meter social distance.
- Wash or sanitise hands before and after the job.
- Cover your nose and mouth if you sneeze.
- Do not touch your eyes, nose or mouth if your hands are not clean.
- DO NOT enter clients homes.
- DO NOT provide lifts in your car/vehicle.
- Leave shopping on the doorstep, ring the door bell and step back. Repeat for payment of the shopping.
- Follow government guidance on when and where a face covering should be used. If unsure, use a face covering.
Do not leave your home if you have coronavirus symptoms
Do not leave your home if you have either:
- a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at Home.
Use the 111 online coronavirus service to find out what to do.