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Safety Guidelines for Volunteers

Holbrook Helpers

Safety Guidance for Volunteers - Reviewed 1.9.2020

General Guidance:

  • Advise the coordinator if you feel physically or emotionally uncomfortable doing the job.
  • Leave the job if you feel unsafe, uncomfortable or unwell and inform the coordinator.
  • Take a mobile phone with you.
  • Always request that the client makes future requests through the coordinator.
  • Don’t give your personal phone number or address to clients.
  • Do not accept inappropriate behaviour (comments or physical contact) and report any incidents to the coordinator.
  • Consider manual handling. If a client has a fall while you are there and is unable to get up by himself/ herself, do not attempt to lift or move them. Make the client as comfortable as possible and call 999. Paramedics are trained to check for injuries and to lift people correctly.
  • Do not take or use a client’s debit or credit card; do not let them disclose their payment card details to you. Please see Money Handling guidance below should cash be the only option of shopping payment.

 If Working Outdoors:

  • Only operate equipment that is fit for purpose and you are familiar using.
  • Wear appropriate PPE, i.e goggles, ear protection, respiratory protection, boots, hard hat, gloves etc...


If You Have an Accident During the Course of Volunteering:

  • Inform the coordinator.
  • If necessary, visit a doctor. They will provide an independent record.
  • Providing the injury was not caused through your own negligence you may be able to make a claim through the scheme’s insurance policy.
  • If the accident is serious and you are not happy with the response from the scheme you can contact the Health and Safety Executive.

COVID 19 Specific Guidance:

Follow UK Government guidance on safety whilst volunteering. You can read more about the government guidelines here

  • Maintain a 2 meter social distance.
  • Wash or sanitise hands before and after the job.
  • Cover your nose and mouth if you sneeze.
  • Do not touch your eyes, nose or mouth if your hands are not clean.
  • DO NOT enter clients homes.
  • DO NOT provide lifts in your car/vehicle.
  • Leave shopping on the doorstep, ring the door bell and step back. Repeat for payment of the shopping.
  • Follow government guidance on when and where a face covering should be used. If unsure, use a face covering.


Do not leave your home if you have coronavirus symptoms

Do not leave your home if you have either:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

 To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at Home.

 Use the 111 online coronavirus service to find out what to do.